Redressal Of Grievances
Investors can seek clarifications to their queries and are further entitled to make a complaint via any of the following channels
Further in case the Investors are unsatisfied or haven’t received a reply to their queries
within 10 business days of raising the query the investor may escalate the query as a
complaint to the head of compliance and the investor may reach out
at compliance@tamohara.net. The Investor can expect a reply within 10 business days
of approaching the Compliance department.
In case an Investor is still not satisfied with the response, grievance can be lodged with
SEBI at SCORES 2.0 https://scores.sebi.gov.in/scores-home or one may also write to any
of the offices of SEBI or contact SEBI Office on Toll Free Helpline at 1800 266 7575 / 1800 22 7575. The complaint shall be lodged on SCORES within one year from the date of
cause of action, where,
- The complainant has approached Tamohara, for redressal of the complaint and,
- Tamohara has rejected the complaint or,
- The complainant has not received any communication from Tamohara or,
- The complainant is not satisfied with the reply received or the redressal action taken by Tamohara.
Alternatively, Investor may use SCORES 2.0 (https://scores.sebi.gov.in/scores-home) to
submit the complaint or grievance directly to Tamohara for resolution.
Tamohara shall endeavour to redress the Investor complaint(s) within 21 days without
any intervention of SEBI, failing which the complaint shall be registered on SCORES. It is
mandatory for the Investor having grievance to take up the matter directly with Tamohara
SCORES 2.0 may be accessed through SCORES 2.0 mobile application as well, same can be downloaded from below link:
If the investor is not satisfied with the extent of redressal of grievance by Tamohara, there
is a one-time option for ‘Compliant review Facility’ of the extent of the redressal, which
can be exercised within 15 days from the date of closure of the complaint on SCORES.
Thereafter, the complaint shall be escalated to the supervising official of the dealing
officer of SEBI.
After exhausting all aforementioned options for resolution, if the client is not satisfied,
they can initiate dispute resolution through the Online Dispute Resolution Portal (ODR)
at https://smartodr.in/login.
Alternatively, the client can directly initiate dispute resolution through the ODR Portal if
the grievance lodged with the Portfolio Manager is not satisfactorily resolved or at any
stage of the subsequent escalations mentioned above.
The dispute resolution through the ODR Portal can be initiated when the
complaint/dispute is not under consideration in SCOREs guidelines or not pending
before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in
terms of Indian law.
Master Circular for Online Dispute Resolution: SEBI 2.0 | Master Circular for Online Resolution of Disputes in the Indian Securities Market
Details of Grievance Redressal Officer:
Direct onboarding under PMS
As per SEBI (Portfolio Managers) Regulations, 2020 and Circulars issued thereunder,
clients shall have an option to be on-boarded directly by the Portfolio Manager without
intermediation of persons engaged in distribution services. For more details about the
Portfolio Manager and Direct on-boarding option, you may contact us
on sales@tamohara.net or @tamohara.net